Return Policy

RETURN POLICY


Thank you for trusting Canasteel body jewelry to provide you with the highest quality body jewelry. We offer a limited lifetime warranty from manufactures defects, guaranteeing  all of our products to be free of manufacturing defects.


Any new/unused product found to be defective will be replaced and shipped with the next order placed. 


Product found to have manufacturers defects after the product has been used is subject to the approval of Canasteel Body Jewelry. Once jewelry has been received and inspected, we will notify you of any labor charges or if any item does not fall under the manufacturers warranty.


Returns of non-defective merchandise not resulting from a shipping error may be subject to a 10% re-stocking fee.


All returns must be approved in advance and receive a return authorization code (RA) prior to return shipping. Please contact us at sales@canasteeljewelry.ca for a RA code and return form. 


When sending jewelry back for returns or repairs:

    - Jewelry must be sterilized and clean of any biological matter, as we are unable to fully process jewelry on site. If any jewelry that is sent to us that still contains any biological matter, it will be returned for processing.

    - Jewelry must be individually sealed in sterile packs and clearly labeled with the indicator showing they have been processed.

    - Jewelry must be sent back to us in a bubble mailer or properly padded in a box to ensure safe arrival.

    - Jewelry must contain a completed Repair form with a Return Authorization Number issued by us

 

We strongly encourage adding insurance when shipping packages. Any jewelry lost in transit will not be credited or replaced.

Any damage incurred because of improper shipping/handling does not fall under manufacturers limited warranty and will be subject to labor charges.


RETURN PROCESS

To return an item, please email us at sales@canasteeljewelry.ca to obtain a Return Authorization code and return form.

After receiving these, place the item (s) securely in its original packaging, including a copy of the original paid invoice, and mail your return to the following address:


Canasteel Body Jewelry

Attn: Returns RA #

#101     18007 105 Avenue NW

Edmonton, Alberta

T5S 2E1

Canada


STILL HAVE QUESTIONS?

Please contact us at: sales@canasteeljewelry.ca


Effective September 1, 2020